FAQs & Policies

Once our equipment is set up, responsibility for the safety and supervision of all individuals using the equipment, as well as the security of personal property, transfers entirely to the renter or event host; we accept no liability for any accidents, personal injuries, or loss of property that may occur after setup is complete. It is therefore crucial and mandatory that the renter and all participants carefully review and strictly follow the safety guidelines provided; these guidelines are essential for understanding the inherent risks associated with our party rentals and for ensuring a safe and enjoyable experience for every single person involved.

We share in the excitement of seeing guests, especially children, react to their slumber party setup! However, for the safety of both our team and your family, we require your cooperation during the setup and pickup processes. Please ensure direct adult supervision is provided for all children under the age of 10 if they are present in the area where our equipment is being set up or dismantled. This is crucial to prevent accidents and ensure a safe working environment as bulky items and equipment are moved around. Additionally, we kindly request that all pets remain outside of the designated party area during the entire setup process and the subsequent pickup period to avoid potential tripping hazards, damage to equipment, or stress to your furry friends

Air Mattress Safety Information

Our slumber party setups feature comfortable, inflatable air mattresses used as beds. Please be aware of the following important safety information regarding their use, particularly concerning young children. The United States Consumer Product Safety Commission (CPSC) explicitly advises adults to never allow a child under the age of 15 months on inflatable air mattresses, as this poses a significant and potentially fatal risk of suffocation to the infant. It is therefore imperative that no children under 15 months of age sleep on or are placed unsupervised on the air mattresses at any time. Adherence to this critical safety guideline is mandatory to protect the well-being of the youngest participants.

By following these policies, you help us ensure a safe environment during setup, pickup, and throughout the duration of your rental, allowing everyone to focus on having a wonderful experience.

Thank you for choosing us for your special celebration! Please review our booking and cancellation policy carefully.

1. Booking Confirmation & Non-Refundable Deposit: A non-refundable deposit of $100 is required to secure your desired party date on our calendar. This deposit confirms your booking and allows us to reserve your date exclusively. Please note that your party date is not officially confirmed until this $100 deposit has been successfully processed. The $100 deposit is non-refundable under all circumstances, except as explicitly stated in point 4 below.

2. Final Payment Deadline: The remaining balance of your party package must be paid in full no less than 7 days prior to your scheduled party date. You will receive a reminder closer to your event date if payment has not yet been received. Failure to submit the final payment by this deadline may unfortunately result in the cancellation of your party reservation. In such a case, any amounts previously paid towards your party balance, including the initial $100 deposit, would be forfeited and are non-refundable.

3. Client Cancellation & Rescheduling: We understand that unforeseen circumstances can arise, and "life happens." If you need to cancel or reschedule your party, please notify us as soon as possible. While the initial $100 deposit remains non-refundable in the event of client cancellation, we are always happy to work with you to reschedule your party to an alternative date based on our availability at that time, at no additional rescheduling fee. Timely notification of changes is greatly appreciated and helps us manage our schedule effectively.

4. Company Cancellation (Unforeseen Circumstances): In the highly unlikely and unforeseen event that we must cancel your party date due to an emergency or circumstances entirely beyond our control (e.g., severe weather preventing safe setup, critical equipment failure, staff emergency), you will receive a full refund of all amounts paid, including your $100 deposit and any balance payment already submitted. We will notify you immediately should such an exceptional circumstance occur. This is the only circumstance under which the initial $100 deposit is refunded.

5. Guest Cancellations (Within 24 Hours of Setup): Our party packages and pricing are based on the number of guests or tents confirmed at the time of booking and final payment. If individual party guests cancel within the 24 hours immediately preceding your scheduled party setup time, please be advised that we do not offer partial refunds for individual guest spots or tent setups.

6. Importance of Policy & Preparation: These policies are in place to help us manage the significant preparation required for each party. As a small business, considerable effort goes into ensuring everything is perfect for your event. This includes the thorough sanitization, washing, and disinfection of all linens and party inventory after each use, followed by careful packing and loading to ensure everything arrives in excellent condition. This detailed process, in addition to preparing the specific inventory for your chosen theme, requires substantial time and planning, which our booking and cancellation policies help support. We appreciate your understanding and cooperation.

We love seeing our Slumber Party setups enjoyed! To help us maintain the quality of our rentals for all clients, we ask that you ensure the equipment is left in good condition upon pickup. Please instruct guests to refrain from jumping on the inflatable beds to prevent both injury and damage to the mattresses and tents. Additionally, please ensure that items known to cause stains, such as nail polish, makeup, slime, or certain food/drinks, are not used on or near the bedding, tents, or decor. Treating our inventory with care helps us avoid potential damage fees and allows us to keep our rates accessible. We will conduct a walkthrough with each client at the start of the sleepover to ensure all items are up to your standards. For each item that is damaged upon pickup we charge a $25 fee.

We arrive ready to transform your space! To make the setup process as quick and safe as possible, we need your help with preparation. Please ensure the designated area for the slumber party setup is completely empty of all furniture and personal items before our scheduled arrival. This allows our team the necessary clear space to work efficiently and safely. The June & Willow staff will not move any furniture or perform cleaning; the space must be clear and clean upon arrival. Furthermore, for everyone's safety during the assembly of tents and placement of equipment, only June & Willow staff are permitted in the immediate setup area. We kindly ask that all other adults, children, and pets remain outside this zone while our team is actively working.

Our tents can be set up in any room that has an empty 8’ x 8’ (two tents side by side) space.

Outside Tents

If you would like to set your tents up outside, we request that you have a lawn to setup on, as we will not setup on any other surface outdoors to prevent from making our mattress pop during your sleepover.

We currently accept Venmo and PayPal at this time.

Please allow 1.5 hours for 2-5 tents and 2 hours for 5-10 tents.